Recovery Coordination Program:  The USSOCOM Warrior Care Program (Care Coalition) administers a congressionally mandated Recovery Coordination Program (RCP).  Our federal program assigns a Recovery Care Coordinator (RCC) to Service Members and Veterans to aid in the development of a Comprehensive Recovery Plan (CRP).   USSOCOM Warrior Care Program (Care Coalition) RCCs seek to reduce anxiety and ensure a smooth recovery by working with the Service Member and family to develop and assist in the execution of a Comprehensive Recovery Plan. 

 

Recovery Coordination Steps 
Step 1:
Comprehensive Needs Assessment

The Recovery Care Coordinator (RCC) meets with a Service Member within three (3) business days to, at a minimum, explain the role of an RCC and ensure that the Service Member has the necessary contact information.  A comprehensive needs assessment will be conducted to ensure the Service Member and family have access to necessary recovery services.

Step 2:
Comprehensive Recovery Plan (CRP)

The CRP is the primary tool used to coordinate the care for Service Members and their families. The CRP is owned by the Service Member and reflects his/her personally stated medical and non-medical goals and milestones for the recovery mission.  The CRP is updated frequently to reflect changes in health, financial situation, or transition goals. The CRP is designed to:

  • Address all immediate needs
  • Establish long-term, transition goals, or a desired end-state  
  • Define action steps that encourage continued mental, physical, and emotional growth
Step 3:
Coordinating with the Recovery Team

The complexity of medical and non-medical care requires a team of support personnel. The RCC is an important member of this team, which also includes a Service Member's command, Section Leader, medical case manager, non-medical care manager, and other staff members as necessary.   The RCC will use comments, concerns, and instruction from the recovery team to develop, evaluate, and adjust the CRP throughout the recovery process.

 

Comprehensive Recovery Plan:  The Comprehensive Recovery Plan (CRP) is a roadmap that captures a Service Member's and family's needs, translates those into concrete goals and then provides specific, actionable steps to meet those goals.  A hallmark of the CRP is that a resource is provided for each of these steps to ensure the Service Member always knows who assists with each particular action.  USSOCOM Warrior Care Program (Care Coalition) RCCs work with the Service Member to develop and execute a CRP in order to fit each Service Member's unique individual needs.​ ​ ​

Comprehensive Recovery Plan
The CRP is developed by the Service Member and his/her recovery team.  The Service Member’s personal goals are contained in the plan and he/she owns the CRP.  At a minimum, CRPs should address:

 

  • Benefits available and the completion of the required paperwork
  • Desire to return to active duty or transition to civilian community
  • If returning to duty, whether training for a new military occupational specialty is required
  • If transitioning to civilian life, documentation about job interests or career paths
  • Need for additional education/training
  • Plans for housing and living expenses
  • Needs of family members
  • Other accommodations necessary for success (i.e. wheelchair ramps, car lifts, computer/electronics)
  • Maintenance of physical conditioning

 

Recovery Care Coordinator (RCC):  Works hand in hand with Liaisons (LNOs) to assist with any needs as they arise.  This includes benefits, Medical Boards, continuation on Active Duty, and VA benefits.  Your Warrior Care Program Liaison will introduce you to your RCC as early in the recovery process as possible.  Your RCC is an invaluable resource, never hesitate to call if you encounter problems.Warrior Care Program Liaison (LNO):  Will assist you while you are on inpatient and outpatient status at a Military Treatment Facility or other medical facilities.

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The RCC and LNO share many responsibilities in the USSOCOM Warrior Care Program (Care Coalition).  Often these roles are interchangeable and will be filled by the same person.

 

RCC Responsibilities

RCCs serve as the Service Member and Veteran's primary point of contact and help them define and meet their individual goals to recovery, rehabilitation, and reintegration. The RCC identifies services and resources needed to help Service Members and Veterans achieve these goals.

A RCC’s primary responsibilities include:

  • Work with the Service member and their family to develop a CRP, which identifies needs and defines the goals for recovery, rehabilitation, and reintegration.
  • Locate and educate Service Members and their families/caregivers on available services and resources.
  • Minimize delays and gaps in treatment and services, to include when the Service Member is processing through the Integrated Disability Evaluation System (IDES).
  • Provide information on benefits and compensation, legal resources, financial counseling, and support.
  • Coordinate with Section Leaders to ensure recovery and transition goals.
  • Participate in recovery team meetings to improve team coordination and delivery of care.
  • Coordinate with the Federal Recovery Coordinator when appropriate.
  • When designated, will serve as the DoD/VA Lead Coordinator.

 

 Lead Coordinator (LC):  Serves as the primary point of contact for wounded, ill, & injured Service Members, Veterans, and their families.  Your Lead Coordinator at the USSOCOM Warrior Care Program (Care Coalition) is your Recovery Care Coordinator (RCC).  RCC's take part in the coordination process for the duration of your recovery, rehabilitation, reintegration and transition.  Your RCC acts as a filter between you and the organizations that you will interact with as a part of your recovery journey.  Some examples of where the RCC will get involved on your behalf are through corresponding with DFAS, nurses, Medicaid, service programs, TBI case managers, etc.  The VA may also assign a LC to assist after separation from active duty.

Your Lead Coordinator (RCC) acts as a filter between you, your family, unit and all outside organizations that you will encounter.
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Federal Recovery Coordinator (FRC):  Federal Recovery Coordinators are VA assets that the USSOCOM Warrior Care Program coordinates with; FRCs provide support for the recovery, rehabilitation, and reintegration of severely wounded, ill or injured Service Members and Veterans, as well as the needs of their family.  If assigned, your FRC will assist in coordination with your Warrior Care Program RCC in identifying and coordinating the medical and non-medical care and services needed by working with you and your family, military liaisons, Military Service Warrior Care Program personnel and members of the multi-disciplinary team-doctors, nurses and social workers.  The FRC Program is a joint program of the Department of Defense and Department of Veterans Affairs.​ ​
Hospital Staff:  You will encounter a wide variety of medical professionals in the hospitals, including physicians, nurses, physical and occupation therapists, to name a few.  They are there to help establish your treatment plans and get you recovered.  Should you experience issues or have unresolved concerns, contact your Warrior Care Program Liaison or Recovery Care Coordinator.

Case Managers:  Typically, case managers are registered nurses and social workers who may be hospital or unit personnel.  They are charged with managing your medical care to include appointment scheduling, patient care, and information sharing with family members and command.  Managers and RCCs work together to ensure you are getting the best available care.